Here is a short video of what to expect and how the process works when ordering balloon decor from Balloons Elite.
Once you and Balloons Elite have made your decisions on decor, there are a few steps to take and information you should know. A contract will be emailed to you. You must initial and sign where you see the yellow box. the contract is to protect you and Balloons Elite. It makes sure that everyone is on the same page as to date, time, location, decor and who has responsibiliy for what.
Once that is done, you will automatically go to another screen with the invoice. If your event is within 2 weeks of placing you order, full payment is required. An event that is farther out than 2 weeks, a 50% NON REFUNDABLE DEPOSIT will need to be made to secure the date on our calendar.
Payment can be made by check (if a business), credit card or cash. There will be Sales Tax added to the total, except for non exempt businesses.
Full payment is due 7 days before your event.
TEAR DOWN AFTER YOUR EVENT
A discussion of whether you or Balloons Elite will do the tear down. If Balloons Elite does it, there is an additional charge. The amount of that charge depends on the location, time of tear down and how many people it will take.
When you choose to do the tear down and there is equipment to be returned, such as base plates and poles, you MUST RETURN TO BALLOONS ELITE WITHIN 3 DAYS OF YOUR EVENT OR BE CHARGED TO REPLACE THE EQUIPMENT.
You MUST cancel no later than 2 weeks prior to your event.
CANCELLATION MUST BE DONE IN WRITING EITHER BY EMAIL OR TEXT.
You will NOT receive the DEPOSIT BACK. If you paid in full, 50% will not be refunded as these funds were used to purchase the products used to create your decor and cannot be returned.